Snapshot 24 Jun 2026 · reconciled against the live Freshdesk queue · owner = current Associate Name
Reconciled against the Freshdesk Closed/Resolved export (17–24 Jun 2026). 79 board tickets confirmed closed/resolved in this week's queue; combined with earlier closures the board is now at 168/273 (62% to zero) — split 84 Closed · 84 Resolved — with 105 open remaining. Note: this export only covers tickets 705600–705925 (last 7 days), so older items keep their board status. The export also lists 96 recently-closed tickets (some merged) that aren't on this board. Owner = client specialist (Sagir: RIL/Purplle · Pallavi: BGSS/Resil · Shubham: Pernod + complex · Archit: HMD/Grano/PTPAI + overflow · AOS Team: AO Smith/Pureit); general clients balanced one-owner-each. assoc: tag still shows the live Freshdesk handler. Use ⚡ Clear-today for breached + ready-to-send.